Frequently Asked Questions

Account/Website

As of May 2014 the Railex File and Store website formely known as www.railexfiling.co.uk has been changed to this website: www.thefilingspecialists.co.uk to offer a much more user friendly site for our website customers. 

Since the website has changed (see above) from May 2014 you will have to re-register your details. With the new website this is very quick and easy to do: Simply click 'Create Account' or just set this up when you are going through the checkout.

Yes, if you have a verified account with Railex File and Store set up with an approved application form. Select the 'Call me for Payment' option at the checkout, for clarity you can also add in the notes box "Please invoice my account as normal" or words to this effect.

Ordering

Yes you can - we will provide sample files upon request, free of charge. Please fill in the contact us section or call us on 01704 222 100.

The minimum quantity is the same as the pack quantity stated by each product.

No - we offer a free no-obligation service.

Yes, we have over 5,000 clients on our customer database, and these cover a wide range of users such as government bodies, limited companies, residential customers and trade companies. 

Product Specification

Hytrel is an additive to plastic that makes the plastic stronger and durable.  It is used in all our files for punched paper (excluding Springarch which use metal fittings). 

Please follow this link for further information http://www2.dupont.com/Plastics/en_US/Products/Hytrel/Hytrel.html

A4: A4 size fits quite snugly covering an A4 piece of paper, leaving just 10mm extra room at the top and bottom.

Foolscap: Foolscap is the most popular size, slightly bigger for more comfortable storage of A4 paper. It leaves 25mm of extra room at the top and bottom of an A4 page (allows for any mis-punched paper and can be filed more easily in a lateral filing system).

Yes - we can produce rails to fit all types of storage.  Please contact our sales department on 01704 222100 for further details regarding measurements and costings.

On the whole we do not use recycled board as it is not as strong as board made from virgin pulp.  It is our view that it is more environmentally friendly to produce one file that will last than to expend energy producing inferior files that will not.  All our board is produced from well managed forests that meet the PEFC standards.

Delivery

We try and deliver standard files to you within 4 working days of you placing the order, although often we do better.  If the delivery is going to be longer than 4 days or the order is for specially manufactured product, we will let you know.

Yes there is a carriage and handling of £6.90 for orders valued less than £60.00 (exc VAT).  Carriage and handling is free of charge to UK mainland destinations for orders valued £60.00 and over, and for title insert orders.

Yes there are standard shipping charges available on line for Isle of Man, Isle of Wight and Northern Ireland at present.

We will contact you with a carriage and handling price for any other offshore island, for your approval.

Returns

In either of these cases, please inform the sales department on 01704 222100 immediately and we will arrange for collection.  We will also arrange immediate replacement producs.  You will incur no further charges. We may require some photo images.

 

Powered By OpenCart
The Filing Specialists © 2017